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Multicloud Services

Microsoft 365 Managed Services

Connection is your end-to-end Microsoft Cloud and Managed Solutions provider.

As a Microsoft Solutions Partner with over 14 proven competencies, including Azure Expert Managed Service Provider, Connection has the Microsoft knowledge and expertise you need to make your digital transformation journey successful.

We are a Microsoft Tier 1 Cloud Solution Provider with an array of comprehensive, flexible plans all backed up by our 24x7 ISO-certified helpdesk. We also offer tailored workshops, assessments, and data migration services that focus not only on Microsoft 365, but also security and getting the most out of Teams. We can also further simplify cloud management with various plans that are focused on security, adoption, compliance, and policy, user, and device management.

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Why partner with Connection for Microsoft 365 Managed Services?

Peace of Mind
Peace of Mind
We’ll keep your Microsoft 365 in good hands—expertly managed.
24x7 Support
24x7 Support
Our Microsoft 365 support team is only a phone, chat, or email away.
Optimized Investments
Optimized Investments
Our knowledge and guidance will help you get the full value of your Microsoft 365 investment.
Free Up Your IT Team
Free Up Your IT Team
With our team managing your environment, you’re free to focus on growing your business.

We offer several choices for your Microsoft 365 managed services—designed to meet your needs and budget.

Compare Service Options
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Solutions for All of Your Needs

Solutions for All of Your Needs

As your Managed Services Provider, we offer the following:
  • Comprehensive support and a 24x7 help desk
  • User and group management
  • Adoption and change management
  • Customer lead engagement
  • Dashboard reporting
  • Advanced services
  • Compliance and policy management
  • Security, identity, and governance monitoring
  • Teams and SharePoint configuration
  • Device management
  • Mobility and Intune services
  • End-point security
  • Backup services

Simplify Your Microsoft Subscriptions and Support

To seamlessly adopt cloud, you need a purchasing program as flexible as the cloud itself. Microsoft’s Cloud Solution Provider program gives you more flexibility than traditional programs through monthly or annual billing options. As your Cloud Solution Provider, Connection can further simplify the support and management of your cloud investments through our direct support team, access to experts, and value-added services such as Migration Services, Managed Services, and third-party add-ons.

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Simplify Your Microsoft Subscriptions and Support

Managed Services for Microsoft 365



Microsoft 365
Select a Microsoft 365 Package to Review
Microsoft 365
Comparison

Business

Enterprise

Premium
Comprehensive Support
      
24x7 Help Desk 24x7 help desk
30 min initial response SLA		 ✔ ✔
User and Group Management Moves/adds/deletions of users, mailboxes, distribution groups, public folders and email addresses ✔ ✔
Adoption and Change Management X Self-guided training materials, guidance, and support to help with deployment and successful implementation/ Message Center Optimization ✔
Customer Lead Engagement General Support Team Inbox Dedicated customer success manager
(above 300 seats)		 ✔
Dashboard Reporting ITSM portal dashboard, monthly email reports/review ✔ ✔
Advanced Services
      
Compliance Management Compliance Score / Compliance Manager / Secure Score ✔
PLUS:
Data Classification		 ✔
PLUS:
Data Auto Labeling
Policy Management Configure and manage security settings such as anti-virus and anti-malware protection, data loss prevention, data governance, eDiscovery, archiving, and retention/deletion policies ✔ ✔
Security, Identity, and Governance Monitoring
Configure
  • MFA
  • SSO
  • Self-service password reset
  • Condition Access
  • Cloud App Discovery
 ✔
PLUS:
Proactive Monitoring		 ✔
PLUS:
  • Configure Privileged access management for 10 tasks and Privilege Identity Management for 10 roles or groups
  • Configure Access review for 10 resources
  • Configure Cloud App Security
Teams/SharePoint Configuration Configure presence and external availability, Managing Sites Archival, Deletion and Restore, SharePoint and OneDrive Sharing and Access Control Policies (on demand migrations at an additional cost) ✔ ✔
Device Management
      
Mobility and Intune Services
  • Create/Edit/Remove configuration policies for Win10, Mac and iOS, Android
  • Assist with Enrollment troubleshooting
  • Support the deployment of Microsoft-supported apps (Custom app may have an additional fee)
  • Support corporate policies in MEM and MAM
  • Provide training and material to Global Admin (as part of onboarding)
  • Provide best practice recommendations for MDM and MAM
 ✔ ✔
End-point Security
  • Monitoring of device incidents and alerts
  • Review security alerts
 ✔
PLUS:
  • Provide Inventory of software/application with potential vulnerabilities
  • Real-time threat hunting and security monitoring of devices
  • Configuration of security policies in the devices
 ✔
End-point Maintenance
  • Patches / updates: We support all critical and recommended patches and ensure they are installed.
  • Security: We secure the OS with industry-standard anti-virus protection and regular virus and malware signature updates.
  • Account management: We set user and file permissions and manage operating system accounts and groups.
  • Digital certificates: We track and manage OS-level SSL-certificate expiration.
 ✔ ✔
NOTE: ✔Indicates prior plan features are included  |   X Indicates features not included

Ready to talk about Connection’s Microsoft 365 Managed Services?
Call a Connection expert today.

1.800.800.0019

Let’s Connect!

Share your email and a Connection Microsoft Managed Services Expert will reach out to you during our business hours

Thank you for contacting Connection.
Someone will reach out to you soon about your interest in Microsoft Managed services.
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