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Managed Services

Amazon Web Services

Comprehensive, Effective Management of Your Cloud Technologies

Has your organization recently begun to shift more of your operations to the cloud? More than half of IT decision makers have reported spending significantly more on cloud services than planned due to the COVID-19 pandemic.1 The key to making the most of these new services is effective management. To address this challenge, organizations choose different ways to manage their cloud infrastructure. Some manage it themselves, and some bring in a cloud Managed Services Provider (MSP) to ease their immediate complexities, while others choose to have an MSP who can handle a broader mission with clear vision on managing hybrid environments and resources. Whatever the case, the aim is to find a right fit for effective cloud management.

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Connection Managed Cloud Services help your organization avoid:

Rise of operational risks
Rise of operational risks
Any strategy you choose has to work on your existing cloud operations. If there are gaps in your strategy, they could lead to operational risks in your current processes and halt the functioning of revenue-generating models, such as sales and supply chain.
Rise of security risks
Rise of security risks
Applications running on public cloud are more vulnerable to cloud security risks. Considering this fact, it is important to have the right security strategy in place.
Decrease in service value
Decrease in service value
Lacking the right service support can make your shift to cloud more expensive and may often take more time than expected, resulting in additional costs.

We offer several choices for your Amazon Web Services deployment—designed to meet your needs and budget.

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We’re the Experts. Seriously.

As an Amazon Web Services Provider (AWS), we have the skillsets, knowledge, and experience you can count on to manage your entire cloud lifecycle. From managing workload migrations to constructing customized cloud solutions, our experts can ensure your AWS environment is working the way you need it to. We’re here to manage and monitor your cloud investments so you can not only better predict your IT costs, but also get back to focusing on the core of your business.
We’re the Experts. Seriously.
Why AWS Cloud Managed Services?

Why AWS Cloud Managed Services?

As you transition your workloads to the cloud, you’ll have to navigate several concerns, such as security, ensuring compliance, and managing multi-cloud environments. You might find your in-house IT team stretched too thin to manage all of these aspects, especially as you try to optimize your budget to account for any unplanned cloud spend. That’s where Connection, an AWS Managed Services Provider, comes in. With our expertise, we can fill any technology and management gaps, as well as provide flexible payment models, so you can focus on what really matters—supporting your users and growing your organization.

The right cloud managed service provider can address these concerns—and others—in order to help you build an effective cloud infrastructure management strategy. Contact an Account Manager today for more information about Connection Managed Cloud Services.

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What Are the Benefits of Managed Services?

Benefits of Managed Services

Robust Infrastructure

Cloud Managed Services offer round-the-clock management. We monitor, scan, report, update patches, integrate, and align network operations with your core organization objectives.

Centralized Services and Applications

We manage applications and services at a centralized data center, which expands the scope for remote data access, increased productivity, and effective instance utilization.

Service Level Agreements

Under effective Service Level Agreements (SLAs), Cloud MSPs ensure better control across service levels and help your organization gain service continuity. Longer association with MSPs offers better results.

Data Safety and Recovery

Cloud managed services ensure data safety through timely backups and earlier access via faster recovery across all cloud services and applications.

Quick Response Time

Addressing an issue locally is different from doing so remotely over the network. In case of cloud managed services, the responsibility lies with service providers in ensuring quick response times in case of any issue. This can take more time if done locally.

Interfacing

We are your single point of contact when you need to work with cloud vendors in case of any critical issues. We can also make recommendations on ways to optimize costs and automate critical processes.

Planned Investment

With our support, you can easily plan your expenditure on IT services. Create a monthly service plan tailored for your organizational IT spending and optimize your investment on IT support.

Maintenance

With Connection as your MSP, you’ll have more options to realize cloud savings, and your organization will no longer have to spend on costly network maintenance.

Timely Updates

Depending on an in-house IT team for regular technology and software upgrades often consumes time, training, and additional resources. Depending on a cloud MSP to keep your data centers up to date means your infrastructure receives technology updates as soon as possible.

Integrated Services

We offer flexible solutions that can match your organization requirements. From pay-per-usage or payment plans that help you prioritize your organization spending to converged solutions such as security protection, setting up of a new service, and network monitoring, we can create the right solution for your organization.

Connection Managed Services for AWS

Proactive Management, Automation, and Remediation

AWS
Select an AWS Package to Review

BASIC

ESSENTIAL

ENTERPRISE
Support
      
24/7 phone, email, and service portal support
  • Premier Technical Support with 30-minute response  
  • Support Hours

    4

    Unlimited

    Unlimited
    Operations
    		      
    Conditional access management  
  • IaaS and PaaS management (including Application Monitoring and Diagnostics)  
  • Change and configuration management  
  • Incident and problem management (root cause analysis for serious issues)  
  • On-demand services hours included each month to expand your cloud environment based on your technical requirements

    0

    4

    8
    Health Monitoring and Patching
    		      
    Proactive infrastructure monitoring and alerting, including escalations to client  
  • Auto ticket generation and assistance on down time events  
  • Patching of infrastructure components in coordination with client  
  • Security and Compliance
    		      
    Identify common security gaps  
  • Review, recommendations and remediation (with client consent)  
  • Proactive security and compliance monitoring, escalation and remediation (with client consent)  
  • Backup
    		      
    Recommend backup best practices for infrastructure  
  • Review recommendation and setup  
  • Set up backup, redundancy, and HA of VMs, Kubernetes, and databases within the tenant (with client consent)  
  • Cloud Management & Reporting
    		      
    Cloud Management Platform (including self-service)
  • Right-sizing review and recommendation  
  • Dedicated service portal dashboard  
  • Monthly email reports and walkthrough  
  • Customer Lead Engagement
    		      
    Account management (Customer Success Manager)  
  • Right-size your compute and storage with Budget Advisor (monthly review)  
  • Technical account management (day-to-day point of contact)  
  • NOTE:
  • Indicates plan features are included.

    • Ready to talk about Amazon Web Services?
    Call a Connection expert today.

    1.800.800.0019

    Let’s Connect!

    Share your email and a Connection Managed Services expert will reach out to you during our business hours.

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    Someone will reach out to you soon about your interest in Amazon Web Services.
    1 State of the Cloud Report. Flexera. 2020.
    *Connection’s complimentary migration offer includes 20 hours of effort (capped at 40 hours). If effort is more than 20 hours, a one-year upfront commitment to our Essential Managed Service Plan is required. Any migration to take over 40 hours is recommended to be handled by Connection Professional Services through a paid engagement (estimate $215 per hour)
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