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Microsoft Microsoft CSP Dynamics 365 Customer Service Enterprise (Nonprofit Staff Pricing) Annual

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Item#: 41147387 // MFG Part#: B27A256C-AA75-4095-BB43-EC25B1 // By: Microsoft
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Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized experiences. Dynamics 365 Customer Service Enterprise provides more complex, configurable, and intelligent capabilities, empowering businesses to provide a branded, personalized self-service experience that leverages an organized, searchable knowledge base to deliver consistent, up-to-date answers.

Deliver the tailored service customers expect across channels with AI-enabled experiences and insights to proactively resolve problems and ensure peace of mind. Better anticipate customer needs by using Dynamics 365 Customer Insights and the omnichannel experience in Customer Service for a 360-degree view of each customers’ journey. Interact with customers on their preferred channel—from chat and SMS to email and phone to Facebook Messenger. Create a single, consistent service experience through a threaded view of the customer experience.

Give your teams the right tools to intelligently handle routine requests and resolve more complex issues. Optimize agent performance and improve customer engagement by analyzing operations and agent interactions using Dynamics 365 Customer Service Insights, sentiment intelligence, and supervisor experiences. Resolve cases faster with cross-company collaboration and easily connect agents with subject matter experts. Measure and act on feedback after every service engagement by bringing your customer data together with survey insights from Microsoft Forms Pro—included with Dynamics 365 Customer Service.

Simplify agent and customer experiences through one complete source of customer data using a single, extensible platform. Build a single source of truth and make better business decisions with Common Data Service. Ensure customer service agents are referencing the same customer data as other departments in your company, across all business processes and apps.
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