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Ask the Experts: Have a Question on Managing VMware Workloads on Azure?
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With this ServicePac, repair is performed at your location (monitors receive onsite exchange). A service technician is scheduled to arrive at your location on the business day after IBM receives your call. Service hours are 8 a.m. to 5 p.m. local time, Monday through Friday, excluding holidays.
Service levels are response time objectives and are not guarantees. Service levels available are based on the specific product purchased. For failing non-IBM components, customer must provide replacement part unless IBM has a Technical Support Agreement with the manufacturer. Service does not cover accessories, supply items and certain parts such as batteries, frames and covers. If the failing part is a non-IBM component, you’ll provide the part and IBM will provide the labor to replace it.
Service levels are response time objectives and are not guarantees. Service levels available are based on the specific product purchased. For failing non-IBM components, customer must provide replacement part unless IBM has a Technical Support Agreement with the manufacturer. Service does not cover accessories, supply items and certain parts such as batteries, frames and covers. If the failing part is a non-IBM component, you’ll provide the part and IBM will provide the labor to replace it.
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Service plan documentation
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Coverage Period: 5yearsCoverage Starts: Day OneResponse Time: Next Business DayResponse Time: Next dayResponse Type: OnsiteResponse Type: Phone SupportResponse Type: Repair / ReplaceService Hours: 9 hours a day / 5 days a weekService Hours: 9x5 (Excludes Holidays)Service Included: On-siteService Included: Parts and laborService Included: Technical supportService Plan Type: ServersWarranty Period: Extended service agreement
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Due to manufacturer restrictions, all returns for this item must be within 45 days.
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Class of Equipment: Servers
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0 lbs
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81111812
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