Apple AppleCare OS Support - Select (3 Years)

Get the IT department-level support you need when deploying iOS, Mac OS X, or Mac OS X server in your organization. AppleCare OS Support delivers phone and email support for advanced integration, migration, and server operation issues. The AppleCare OS Support - Select provides support for technical issues that require the use of command-line tools for resolution. Whether you have occasional questions or you need assistance on a regular basis, Apple has a plan to fit your requirements.
The AppleCare OS Support - Select includes AppleCare Help Desk Support and a single copy of AppleCare Help Desk Tools. AppleCare Help Desk Support provides each designated contact an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions. In addition, each of your designated contacts will have access to Apple's professional online support resources and online updates of the latest tools. AppleCare Help Desk Tools provides a library of Mac OS installation and hardware diagnostics discs that are updated quarterly.
AppleCare OS Support - Select covers up to 10 enterprise-level support incidents and provides four-hour response for priority 1 issues (server down), 12 hours a day, 7 days a week. Unused incidents expire after one year.